NIN Genie Privacy Policy

Nveda Fintech Private Limited — NINX Agentic Assistant & Orchestration Layer

Effective Date: January 2025 | Last Updated: January 2025

1. Introduction

Nveda Fintech Private Limited ("NINX," "we," "us," or "our") is committed to protecting the privacy and security of users who interact with NIN Genie, our agentic assistant experience. This Privacy Policy explains how we collect, use, store, and protect information when you use the NIN Genie web experience under the NINGENIE workspace (the "Service").

By using NIN Genie, you agree to the practices described in this Privacy Policy, which operates alongside the broader NINX platform privacy commitments. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Assistant Inputs and Context

When you interact with NIN Genie, we may process:

Text prompts, instructions, and follow up questions you send to the assistant.
Voice inputs and transcripts where voice mode is enabled (for example, in mobile or web voice experiences).
Contextual information that you approve for use in a conversation, such as summaries, snapshots, or relevant data from connected tools.

2.2 Connector and Account Data

To orchestrate actions across services you already use, NIN Genie may process:

Connector configuration data (for example, whether a plugin for a broker, email service, or payment rail is connected).
Encrypted API keys, access tokens, or similar credentials required to execute actions through third party services, stored using user specific encryption keys.
Minimal metadata needed to orchestrate workflows, such as last connection time, status flags, and non sensitive identifiers.

2.3 Usage and Device Information

We may automatically collect limited technical information about how you access and use NIN Genie, such as:

Browser type, operating system, and device information.
Approximate location derived from IP address (for fraud checks and security).
Pages or views visited within the NIN Genie experience.
Timestamps, feature usage, and error logs to help us maintain reliability and improve the Service.

2.4 Support and Feedback

If you contact us or provide feedback about NIN Genie, we may collect the information you provide, including contact details and a description of the issue or suggestion.

3. How We Use Your Information

3.1 To Provide and Operate NIN Genie

Interpret your instructions and generate assistant responses.
Plan, execute, and verify workflows across connected services.
Maintain session context so that conversations remain coherent.
Securely retrieve and use encrypted connector credentials strictly to perform authorized actions.

3.2 Security, Risk, and Compliance

Detect and prevent fraud, misuse, or suspicious patterns of activity.
Apply velocity checks and risk controls around sensitive operations.
Log actions and receipts to maintain an auditable trail where required.
Comply with applicable legal, regulatory, and supervisory requirements.

3.3 Improving NIN Genie

We may use aggregated, de-identified, or pseudonymized data derived from your usage to:

Improve the stability, latency, and reliability of agentic workflows.
Refine prompts, safety checks, and orchestration strategies.
Measure feature adoption and inform product roadmap decisions.

Where we rely on external AI model providers, we work to align with their privacy and data usage policies, and we do not sell your personal data.

4. How We Share Information

We do not sell your personal information. We may share limited information in the following circumstances:

With service providers who help us operate the NINX and NIN Genie infrastructure (for example, hosting, storage, monitoring, analytics), subject to contractual obligations and appropriate security controls.
With connected third party services when you explicitly authorize a connector and instruct NIN Genie to perform an action using that service.
For legal and compliance reasons, such as in response to valid legal process, regulatory obligations, or to protect the rights, property, or safety of NINX, our users, or others.
In a business transfer, such as a merger or acquisition, where permitted by applicable law and with continued protections for your data.

5. Data Security

We implement technical and organizational measures designed to protect your data, including:

Transport layer security for data in transit wherever feasible.
Encryption of sensitive connector credentials using per user keys and AES based cryptography, with keys derived rather than stored.
Access controls, logging, and monitoring across core infrastructure.
Regular reviews of our security architecture and practices.

For a more technical overview of how NIN Genie secures connector data and workflows, please refer to the NIN Genie Security Policy.

6. Data Retention

We retain information for as long as necessary to provide the NIN Genie experience, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the nature of the data and the underlying regulatory obligations that apply to the broader NINX platform.

7. Your Choices and Controls

Connector access: You can connect or disconnect NIN Genie connectors, which will impact which services the assistant can orchestrate.
Conversation behavior: You can choose which instructions you provide and which contextual data you approve for use in a conversation.
Data rights: Where applicable law provides rights of access, correction, deletion, or portability, you may contact us using the details below, and we will respond in line with those requirements.

Certain rights may be limited where we must retain data for regulatory, security, or fraud prevention reasons.

8. Children

NIN Genie is intended for use by adults and is not directed to children. We do not knowingly collect personal information from children in connection with the NIN Genie experience. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time as NIN Genie evolves or as legal requirements change. When we do, we will update the "Last Updated" date at the top of this page, and where required, provide additional notice. Your continued use of NIN Genie after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact

For questions or requests related to this Privacy Policy for NIN Genie, you can contact:

Nveda Fintech Private Limited

Data Protection and Privacy: privacy@nin.in

Grievance and Support: grievance@nin.in

Legal and Compliance: legal@nin.in